Planning to fly Southwest but don’t want to be the confused one at the gate? You’re in good company. This airline does things a little differently, and people have questions—lots of them. Good news: we’ve already done the asking. Curious about what to expect? Here’s what you really need to know.
Does Southwest Still Allow Two Free Checked Bags?
Starting May 28, 2025, Southwest will officially end its long-standing “bags fly free” promise for most fares. While Business Select passengers and A-List Preferred members can still check two bags without fees, others will pay under the new pricing model. This shift marks a major change for budget travelers who relied on the perk.
How Does Southwest’s Boarding Process Work?
Southwest Airlines organizes boarding into Groups A, B, and C, each with 60 positions. Your spot is determined by check-in time, ticket type, or paid upgrades like EarlyBird Check-In. Families with children under six and passengers needing assistance are allowed to board between groups A and B, offering added flexibility during busy flights.
Can I Choose My Seat On Southwest Flights?
Seats on Southwest flights aren’t assigned in advance. Once you board, you choose any open seat—first come, first served. The earlier your boarding group, the more options you’ll have. However, assigned seating is coming in 2026 with the rollout of the new fare bundles.
How Do I Use My Flight Credit?
Flight credits from Southwest can be applied during checkout when booking a new trip through your account. Most credits issued after July 2022 do not expire, but Basic Fare credits last six months. Enter the original confirmation number at checkout. Also, use credits before expiration to save on future travel.
Can I Earn Points By Shopping Online?
Yes! Southwest Airlines offers the Rapid Rewards Shopping portal, enabling you to earn points when shopping at over 1,100 online retailers. From tech gadgets to clothing, every purchase counts. Simply log into your account, select a retailer, and begin shopping to earn rewards for your purchases.
What Is The Extra Seat Policy For Larger Passengers?
Southwest Airlines allows passengers who need additional space to purchase an extra seat for comfort and safety. You can book the second seat when making your reservation and request a refund after travel. Gate agents handle requests discreetly, and the extra seat is provided at no cost if deemed necessary.
Are There Fees For Carry-On Bags?
One personal item and one carry-on bag are permitted free of charge. Personal items must fit under the seat, and carry-ons should measure 24 x 16 x 10 inches. Overpacked bags may be checked at the gate. Boarding early improves access to overhead space and minimizes last-minute boarding stress.
What Should I Do If My Flight Is Delayed Or Canceled?
If your flight is delayed or canceled, you can rebook at no cost via the Southwest application or airport kiosk. Some canceled flights also offer refunds or travel credits depending on your fare. Keep an eye on weather alerts and gate announcements to rebook quickly and secure available seats.
Can I Travel With Pets On Southwest?
You can bring a small, vaccinated cat or dog in a carrier for $95 per direction on domestic flights. Only six pets are allowed per flight, so early booking is essential. Emotional support animals are not permitted, but trained service animals are allowed with proper documentation.
Can I Stream Entertainment On My Own Device During The Flight?
Yes, Southwest offers free in-flight entertainment to stream on your personal device—no app download required. Just connect to the onboard Wi-Fi and access movies, live TV, and messaging services through the portal. Pro tip: bring headphones and make sure your device is fully charged before boarding.
