Sometimes, the best travel experiences hide in plain sight. Think about the excitement of discovering a hidden gem in your own backyard. Air travel is no different. Some airlines excel at delivering exceptional service and convenience—but they don’t always grab the headlines. These ten underrated US airlines have exceptional customer experiences.
Southwest Airlines
Traveling with Southwest means you don’t have to pay for checked bags like on many other airlines. Their “Bags Fly Free” policy lets you check two bags for free, which is excellent for families or anyone traveling with extra luggage. Since 2009, this policy has helped save travelers millions of dollars.
JetBlue Airways
Why settle for less when JetBlue gives you free Wi-Fi, movies, and snacks on every flight? They even let you stream your favorite shows at 35,000 feet with the fastest internet in the sky. For those wanting more, their Mint cabin offers lie-flat seats and premium dining, perfect for long-haul comfort.
Breeze Airways
This Airways is a rising star among budget airlines, focusing on flexible travel. Founded in 2021, it offers customizable ticket options, including extra legroom and no change fees for adjustments. With routes connecting underserved cities, Breeze makes traveling affordable and surprisingly comfortable.
Delta Air Lines
Delta connects travelers to more places in the US than any other airline, with around 5,000 flights daily. Whether you’re heading to a big city or a small town, Delta’s extensive network makes it possible. Known for being on time, they’re a top choice for those who value reliability and convenience.
Hawaiian Airlines
Founded in 1929, Hawaiian Airlines has earned its reputation for combining cultural authenticity with comfort. One of the highlights of their service is the complimentary hot meals, often infused with the flavors of Hawaii. Travelers also appreciate their spacious seating and additional snack offerings, which enhance the overall experience.
Spirit Airlines
Their Big Front Seats offer extra legroom—36 inches of space—a huge upgrade for economy travelers. In existence for several years, these changes make flying with Spirit a better experience for those who want comfort without spending too much. They are improving comfort with new options.
Allegiant Air
This airline deserves more recognition for its focus on convenience and affordability. While many travelers overlook this airline, Allegiant has implemented a unique strategy—operating flights from smaller, regional airports to popular vacation destinations. This saves passengers time by avoiding the chaos of major hubs.
United Airlines
Flying United means you’ll always have something to do. Their planes offer live TV and curated playlists for every taste. In 2022, they added free streaming to your devices, so you can enjoy whatever you like. United keeps you entertained the entire flight, whether traveling with kids or alone.
American Airlines
Passengers on American Airlines can look forward to added comfort during long flights thanks to free non-alcoholic drinks and meals on certain routes. You’ll get complimentary drinks on flights over 250 miles, while longer journeys include free meals. These little touches show they care about passenger comfort.
JSX Airline
JSX is a unique airline offering semi-private jet flights on Embraer ERJ-135 and ERJ-145 aircraft, each configured with 30 seats. Boarding is fast, and you skip long security lines to save you time and stress. The seats are spacious, and there are free snacks and drinks. It’s perfect for travelers who want a more relaxed experience without breaking the bank.
